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Senior teamleider klantenservice

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Location: Rotterdam

Region North-Holland, South-Holland

Duration in months: 6

Indication hourly rate: € 89 - € 89

Hours per week: 32

Level of education: Bachelor

Last update: 13 October 2026

Sector: IT, Telecom & Internet

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Customer Service & Experience Mgt.

Profile of the suited interim professional:

Minimaal vijf jaar ervaring in een leidinggevende functie, zoals (senior) teamleider of operations manager, binnen een klantcontact- of contactcenteromgeving
Analytisch sterk met focus op KPI-sturing en aandacht voor de menselijke kant
Resultaatgericht, stressbestendig en communicatief sterk op alle niveaus
Ervaring met verandermanagement en begeleiden van teams door transities
Pre: ervaring in een B2B-klantcontactomgeving
Pre: bekendheid met tools zoals Salesforce, telefonieomgevingen en AI-ondersteuning voor klantexperts
Pre: eerdere interimopdrachten met vergelijkbare inhoud

Offered hourly rates

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Optimum gross hourly rate for which the job will be fulfilled (€):

An hourly rate offer is required. Your offered hourly rate is not within the range 67 - 111, please adjust your offer Enter an amount in whole euros.

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Senior teamleider klantenservice

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