Customer Journey Expert

  • Region:
    Noord-Holland, Zuid-Holland
  • Indication hourly rate:
    not mentioned
  • Level of education:
    Bachelor
  • Sector:
    Financieel: Banken, Card-...
  • Location:
    Amsterdam
  • Duration in months:
    not mentioned
  • Hours per week:
    not mentioned
  • Last update:
    23 April 2025
   Customer Service & Experience Mgt.

• An entrepreneur who combines client focus with delivery power.
• Your product knowledge with adequate technical understanding.
• Your ability and drive to contribute to product delivery and development of expertise.
• Your ability to simplify complexity and drive operational excellence.
• A colleague with analytical skills who takes decisions based on data and facts.
• Strong resilience: your ability to navigate through ambiguity and simplify complexity.
• A pro-active, creative and an out-of-the box thinker.
• An open and transparent communicator.
• An energetic, motivating person who can work as part of a team but also independently. A colleague who displays all aspects of ING’s Orange behavior.
Proven track record and technical skills
• Master's or bachelor's degree.
• Experience and/or affinity with Customer Reporting on payment products (MT9xx, CAMT.05x)
• Experience and/or affinity to deliver results together with the IT engineers.
• Experience working in product delivery is a plus.
• Excellent written and verbal English communication skills

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